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CAHK Logo
  • Home
  • CCSS Agent
    • About CCSS Agent
    • Annual Report
  • CCSS Members
  • The Mediation Service
  • How to Apply
  • Publication
  • Contact Us
  • 中
  • En

Customer Complaint Settlement Scheme for the Telecommunications Industry

Customer Complaint Settlement Scheme for the Telecommunications Industry

CCSS Logo - Customer Complaint Settlement Scheme
More about CCSS Agent

CCSS Members

List of CCSS Members and their Designated Channels for Complaints

The Mediation Service

Mediation service under the CCSS

How to Apply

Customers who choose to submit their cases for handling under the CCSS
CCSS Logo - Customer Complaint Settlement Scheme
  • CCSS Agent
  • CCSS Members
  • The Mediation Service
  • How to Apply
  • Publication
  • Annual Report

Contact Us

  • 21809521
  • 21809520
  • ccss@ofca.gov.hk
Office hours:
Mondays – Fridays (except Public Holidays)
9:00am – 12:30pm, 1:30pm – 5:00pm
Copyright © 2023 Customer Complaint Settlement Scheme (CCSS)