News

 

2017

 

 

9 March 2017

 

e-zone Magazine – 以和為貴有辦法 電訊業的解決顧客投訴計劃

 

 

2016

 

 

11 April 2016

 

Weekend Weekly – 外遊上網要小心 帳單爭議有得斟

 

 

11 March 2016

 

U Magazine – 避免「帳單震撼」醒你5個外遊上網貼士

 

 

28 January 2016

 

e-zone Magazine - 通訊辦與香港通訊業聯會攜手推出「解決顧客投訴計劃」

 

 

2015

 

 

3 Jul 2015

 

Apple Daily - 【突工隊】市民漫遊上網中招頻頻 通訊局鼓勵調解

 

 

12 May 2015

 

Apple Daily - 電訊調解計劃長期推行

 

 

11 May 2015

 

TVB - 調解電訊業投訴奏效 本月起長期實施

online version: 調解電訊業投訴奏效 本月起長期實施

881903.com - 通訊局指電訊業以調解助解決計帳爭議試驗有成效

 

 

30 April 2015

 

Press Release - Long Term Implementation of the Customer Complaint Settlement Scheme for the Telecommunications Industry

Apple Daily - 電訊業明起實施「解決顧客投訴計劃」調解計帳爭議

HKEPC Hareware - 電訊業界明起實施新計劃 解決計帳爭議

etnet - 本港電訊業明起實施解決顧客投訴計劃

HAITONG - 本港電訊業明日起長期實施解決顧客投訴計劃

7th Space Interactive - OFCA welcomes long-term implementation of Customer Complaint Settlement Scheme for telecommunications industry

 

 

2014

 

 

4 September 2014

 

Headline Daily: 做個精明通訊服務用家漫畫系列

 

 

14 June 2014

 

Sing Tao Daily: 電訊業「解決顧客投訴計劃」

 

 

24 April 2014

 

Hong Kong Economic Times: 電訊和事老 調解震撼帳單爭議

Online Version Hong Kong Economic Times: 電訊和事老 調解震撼帳單爭議 換電話耗數據 長者未為意

 

 

16 March 2014

 

Oriental Daily News : 電訊帳單爭拗- 藉調解、達雙贏

The Sun : 調解「震撼帳單」息爭拗

Online Version The Sun : 調解「震撼帳單」息爭拗

Online Version Oriental Daily News : 手機帳單爭議 通訊辦調解或搞得掂 | 觀看影片 - 新聞 香港

 

 

 

2013

 

 

08 October 2013

 

South China Morning Post (Title: The city's mediators help avoid lengthy and costly court battles)

 

 

03 April 2013

 

Oriental Daily (Title in Chinese: 六網絡商參與計劃 調解計帳爭議)

Ming Pao Daily News(Title in Chinese: 多6電訊商加入調解投訴計劃)

Sing Tao (Title in Chinese:流動虛擬網絡商參與解決顧客投訴計劃)

The Sun (Title in Chinese:六網絡商參與調解計劃)

Sky Post (Title in Chinese:6電訊商加入 解決顧客投訴計劃)

Infocast (Title in Chinese:六家流動虛擬網絡營辦商參與電訊業界解決顧客投訴計畫試驗)

Hong Kong Daily News (Title in Chinese:助解決顧客計帳投訴 6電訊商參與調解服務)

 

 

02 April 2013

 

Press Release (Title in Chinese:六家流動虛擬網絡營辦商參與電訊業界的解決顧客投訴計劃)

 

14 January 2013

 

Press Release (Title in Chinese:香港通訊業聯會僑遷新址 為調解服務中心建立另一里程碑)

 

 

2012

 

31 December 2012

 

Apple Daily (Title in Chinese:手機上網無限plan暗藏5GB上限)

 

 

20 December 2012

 

Choice Magazine (Title in Chinese:電訊合約 截數日與約滿日不同 消費者投訴被多收費)

 

 

01 December 2012

 

Apple Daily (Title in Chinese:爭議逾300元方受理)

Apple Daily (Title in Chinese:解決紛爭計劃受歡迎 剛實施半月 60電訊客戶尋求調停)

 

17 November 2012

 

Apple Daily (Title in Chinese:機數據用量紀錄無助拗數)

 

09 November 2012

 

香樹輝King King 傾>>FM & 數碼網上電視 (FM104: 新城財經台及MFD:新城數碼財經台)

Interview - Part 1

Interview - Part 2

 

01 November 2012

 

Press Release (Title in Chinese:開展電訊業的解決顧客投訴計劃)