List of Designated Channels for Complaints to CCSS Members

 


Company Name

Information of the Designated Channel(s)

China Mobile Hong Kong Company Limited

24-hour Customer Care Hotline : (852) 2945 8888

China Unicom (Hong Kong) Operations Limited

24-hour Customer Service Hotline :
(852) 2122 1188

China-Hong Kong Telecom Limited

Customer Service Hotline: (852) 3691 0198
Fax: (852) 2859 0987
Email: info@china-hkt.com

CITIC Telecom International Limited

CCSS Hotline: (852) 2377 8899

CSL Mobile Limited

CCSS Service Hotline:
(852) 3922 6304 or (852) 1000

HKBN Enterprise Solutions Limited

Customer Service Hotline: (852) 1239

Hong Kong Broadband Network Limited

Customer Service Hotline: (852) 128 100

Hong Kong Telecommunications (HKT) Limited

PCCW Consumer Service Hotline: (852) 1000

Hutchison Global Communications Limited and Hutchison Telephone Company Limited

3HK Customer Service Hotline: (852) 1033
Fax: (852) 2123 1297
Email: cs.mobile@three.com.hk

Mail: Hutchison Telecommunications (Hong Kong) Limited, PO BOX 999, Tsuen Wan, Hong Kong

i-CABLE

Customer Service Hotline: (852) 1832 832

IMC Networks Limited

CS Hotline: 8100 6336

Multibyte Info Technology Limited

Customer Service Hotline: (852) 2156 6888
Email: cs.support@multi-byte.com

SmarTone Mobile Communications Limited

24-hour service hotline : (852) 2880 2688

Sun Mobile Limited

Designated CCSS Hotline: (852) 8118 0055

WTT HK Limited

Customer Service Hotline: (852) 121 000
Fax Hotline: (852) 121 100
Email: cc@wtthk.com.hk
Online:
http://www.wtthk.com.hk/contact.php

Mail:
WTT HK Limited
9/F, KITEC, 1 Trademart Drive
Kowloon Bay, Hong Kong